Quick Questions? Email Us
bukitlawangtrekkingtours@gmail.com
Before Booking a Tour, Contact Us
+62 852-7081-2251
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Get In Touch
Office
Bukit Lawang
bukitlawangtrekkingtours@gmail.com
Contact
+62 852-7081-2251
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Frequently Asked Questions (FAQs)
How do I book a tour?
You can book a tour through our website, by contacting us via phone or email, or by visiting our office in Bukit Lawang. Payment can be made online or in person.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and cash payments.
What is the cancellation policy?
Cancellations made 48 hours or more before the tour will receive a full refund. Cancellations made within 48 hours of the tour will be subject to a 50% cancellation fee. No-shows will be charged the full amount.
What should I bring for the jungle trekking tours?
We recommend bringing comfortable trekking shoes, light and breathable clothing, a hat, sunscreen, insect repellent, a reusable water bottle, a small backpack, a flashlight, personal toiletries, and any necessary medications.
Are the tours suitable for children?
Yes, our tours are suitable for children, but they must be accompanied by an adult. Please check the difficulty level of the trek before booking.
Can you accommodate dietary restrictions?
Yes, we can accommodate dietary restrictions. Please inform us in advance of any specific dietary needs.
Can we book the tour on the same day?
While we recommend booking in advance to secure your spot, same-day bookings may be possible depending on availability. Please contact us to check availability for same-day bookings.
How do I contact you if I have more questions?
You can contact us via the contact form on our website, by email at bukitlawangtrekkingtours@gmail.com, or by phone at +62 852-7081-2251. Our team is available to assist you with any questions or concerns.